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Warranty

Warranty

W.S.E.L Bags are designed to be multifunctional and built to last for many years. In fact, we want you to use your bag in multiple ways beyond just a diaper bag.  

We only work with the best designers and manufacturers to ensure high quality standards are maintained. In addition, we have thoroughly tested our bags beyond normal use of a diaper bag. Our goal is to provide you with high quality products that will you will still love using long past the time when your babies transition out of diapers. 

Because of this, W.S.E.L Bags offer a Lifetime Warranty against defects in material or workmanship for the life of the bag. If a product ever fails due to a manufacturing defect we will repair or replace the product at our discretion. This warranty does not cover damage caused by accident, improper care and storage, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. We do not charge a restocking fee, but return shipping costs are to be paid by the customer. We will cover the shipping back to you.

The warranty does not cover:

  • Damages caused by normal wear and tear (i.e. scratches, scuff marks, color fading, etc.)
  • Damages resulting from improper use or care (i.e., outdoor storage in damp environment, airlines, washing machines, dyers etc.)
  • Cosmetic damages that do not affect the functionality of the product

Please email customerservice@wselbags.com with the order number to begin the return/exchange authorization process.